Pricing
Policies
Refund Policy
We do not usually offer refunds for API usage. If you believe your API keys were compromised, reach out to support@relace.ai for help remediating the problem.
Subscription Cancellation
You may cancel your subscription at any time. Upon cancellation, you will instantly lose access to any Relace models accessible through the API.
Rate Limits
| Tier | Per Minute | Per Day | Notes |
|---|---|---|---|
| 0 | 3 calls | 15 calls | Free access for testing the playground |
| 1 | 10 calls | 200 calls | Pay as you go plan with self-onboarding |
| 2 | 20 calls | No limit | Full-service onboarding from the Relace team |
| 3 | No limit | No limit | Priority support for high-volume users |
Service Level Agreement (SLA)
Priority customers receive an SLA with guaranteed uptime and support response times. Standard pricing does not include an SLA.
For any questions regarding our policies, please contact us at info@relace.ai.